Payment, shipping
Payment Method: Credit Card Payment
If the item is in stock, it will be shipped within 1-5 business days of the order date. If the item is not in stock, we will contact you separately regarding the delivery date.
About shipping fees
- Purchases of less than 5,000 yen: 840 yen
- (Shipping fees are a flat rate of 200 yen for Tokyo, Chiba, and Kanagawa)
- Purchases of 5,000 yen or more: Free (regardless of region)
- Some small items are eligible for free shipping.
Returns and Refunds
Only unopened or defective products can be returned. Please contact us and return the item to us by the specified date within 7 days of receiving the product. Please note that the shipping fee will be borne by the customer.
For refund inquiries, you must send us an email. We are not responsible for requests without a copy of the purchase (payment completion email) due to a mistake in the email address entered at the time of payment. You are obligated to provide a correct email address at the time of payment.
All inquiries about unauthorized use will be investigated by our technical and legal departments. When inquiries about unauthorized use occur, we reserve the right to report the transaction history to the credit card issuer. If this results in the cancellation or refund of the service, it may have a negative impact on credit reporting agencies or criminal charges may be brought against the user.
We may amend this Refund Policy at our discretion or if we believe that the Refund Policy is being abused. Any changes will be effective when the revised Refund Policy is posted on our website. You agree to regularly review our website, including the current version of the Refund Policy.
We will respond to refund inquiries within two business days.